Service · Managed
Software that behaves like infrastructure.
End-to-end support for your entire ecosystem, available at short notice. SLA-driven, on a rolling contract with no lock-in — from 3rd-line support through to iterative feature releases, bundled into one predictable monthly figure. Pick the cadence that fits.
1 release / month
Steady
Hosting, monitoring, security patches and one substantive feature drop a month.
2 releases / month
Active
Everything in Steady, plus fortnightly product iteration cycles and A/B tooling.
3 releases / month
Continuous
Weekly shipping cadence, on-call response and dedicated product engineer hours.
How it works
Your whole stack, one accountable team.
Most managed service agreements cover the hosting and stop there. Ours covers everything from the pager to the product roadmap — and you can leave whenever you like.
End-to-end, at short notice
We take on your entire ecosystem — applications, integrations, infrastructure and the glue between them — and can be operational within days, not quarters. No lengthy discovery phase before someone picks up the phone.
SLA-driven
Response and resolution targets are written into the contract, tiered by severity and reported monthly. Uptime, incident response and release cadence are commitments you can hold us to, not aspirations.
Rolling contract, no lock-in
A rolling monthly agreement with a short notice period. Your code, your infrastructure, your accounts stay yours throughout — documented and handed over cleanly if you ever decide to move on.
From 3rd line to feature releases
One accountable team covering the whole spectrum: 3rd-line escalation and root-cause fixes, security patching and dependency hygiene, right through to iterative feature releases shipped on a predictable cadence.
Every tier includes
- Hosting and infrastructure across up to three repositories
- 24/7 uptime monitoring with paging
- Contractual SLAs on response and resolution, by severity
- 3rd-line support, escalation and root-cause fixes
- Security patches and dependency upgrades
- Up to 100,000 monthly active users included
- Rolling monthly contract with no lock-in
- Quarterly architecture review
- Monthly performance, SLA and usage report